Technical Support - PrometheanPlanet

Technical Support

A place to ask our Technical Support department about problems and issues with any of our products.

Forums

If you are experiencing problems with your ActivClassroom products, please visit our knowledgebase for 24 x 7 support.

If you wish to visit our dedicated product forums, please visit the relevant one below:

Featured PostsTechnical Support

Fix for Java exception error
ActivSoftware

Mon, Jan 9 2012

by Ana Santos

The new patch is now available via the “Automatic” and “Check For Updates” section of ActivInspire. The new version (1.6.47432) fixes the Equation Editor problem.

Important information about Software Support
ActivSoftware

Wed, Oct 12 2011

by Tracy Robinson

Important information about Software Support Support for ActivStudio and ActivPrimary software has been discontinued since January 2012. However, Promethean would like to announce that customers can upgrade...