<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="http://community.prometheanplanet.com/utility/FeedStylesheets/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:wfw="http://wellformedweb.org/CommentAPI/"><channel><title>Technical Support</title><link>http://community.prometheanplanet.com/en/technical_support/default.aspx</link><description /><dc:language>en-US</dc:language><generator>Telligent Community (Build: 5.5.133.9594)</generator><item><title>Fix for Java exception error</title><link>http://community.prometheanplanet.com/en/technical_support/forums/f/152/p/14082/33979.aspx#33979</link><pubDate>Mon, 09 Jan 2012 13:31:58 GMT</pubDate><dc:creator>Ana Santos</dc:creator><description>&lt;p&gt;The new patch is now available via the &amp;ldquo;Automatic&amp;rdquo; and &amp;ldquo;Check For
Updates&amp;rdquo; section of ActivInspire. The new version (1.6.47432) fixes the Equation Editor
problem.&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item><item><title>Important information about Software Support</title><link>http://community.prometheanplanet.com/en/technical_support/forums/f/152/p/12762/30606.aspx#30606</link><pubDate>Wed, 12 Oct 2011 15:04:57 GMT</pubDate><dc:creator>Tracy Robinson</dc:creator><description>&lt;p class="MsoNormal" style="margin:0cm 0cm 8.4pt;"&gt;&lt;b&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;color:#e78500;font-size:17pt;mso-ansi-language:EN-US;"&gt;Important information about Software Support&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin:0cm 0cm 8.4pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;color:#64654e;font-size:14.5pt;mso-ansi-language:EN-US;"&gt;Promethean constantly strives to provide its customers with the best possible products to support the challenges they encounter in today&amp;rsquo;s educational arena. &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin:0cm 0cm 8.4pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;color:#64654e;font-size:14.5pt;mso-ansi-language:EN-US;"&gt;A key component of this process is the withdrawal of older products that no longer meet customer requirements. &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin:0cm 0cm 8.4pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;color:#64654e;font-size:14.5pt;mso-ansi-language:EN-US;"&gt;Promethean would therefore like to inform you that support for ActivPrimary, ActivStudio and ActivInspire 1.0 &amp;ndash; 1.3 software will be discontinued as of December 31, 2011.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin:0cm 0cm 8.4pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;color:#64654e;font-size:14.5pt;mso-ansi-language:EN-US;"&gt;Because you are a high-valued and loyal user of Promethean technology, Promethean is providing users on these versions, the opportunity to upgrade to the latest version of ActivInspire for &lt;b&gt;FREE&lt;/b&gt;. Simply upgrade your software to the latest release of ActivInspire today by visiting Promethean Planet support. Please note that you will be able to download the latest version of ActivInspire for free until September 30 2012. &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin:0cm 0cm 8.4pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;color:#64654e;font-size:14.5pt;mso-ansi-language:EN-US;"&gt;ActivInspire provides users with a range of benefits not currently available within ActivStudio and ActivPrimary: &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li class="MsoNormal" style="margin:0cm 0cm 0pt;color:#64654e;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;font-size:14.5pt;mso-ansi-language:EN-US;mso-fareast-font-family:&amp;#39;Times New Roman&amp;#39;;"&gt;* ActivInspire is the &amp;lsquo;power behind the ActivClassroom and unlocks Prometheans &lt;/span&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;font-size:14.5pt;mso-ansi-language:EN-US;mso-fareast-font-family:&amp;#39;Times New Roman&amp;#39;;"&gt;entire&amp;nbsp;range&amp;nbsp;of&amp;nbsp;hardware products, enabling greater pupil interaction. &lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;br /&gt;
&lt;ul&gt;&lt;li class="MsoNormal" style="margin:0cm 0cm 0pt;color:#64654e;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;font-size:14.5pt;mso-ansi-language:EN-US;mso-fareast-font-family:&amp;#39;Times New Roman&amp;#39;;"&gt;* Available in 36 languages,&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;br /&gt;
&lt;ul&gt;&lt;li class="MsoNormal" style="margin:0cm 0cm 0pt;color:#64654e;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;font-size:14.5pt;mso-ansi-language:EN-US;mso-fareast-font-family:&amp;#39;Times New Roman&amp;#39;;"&gt;* Enables all existing premium and free educational content to be utilised.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;br /&gt;
&lt;ul&gt;&lt;li class="MsoNormal" style="margin:0cm 0cm 0pt;color:#64654e;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;font-size:14.5pt;mso-ansi-language:EN-US;mso-fareast-font-family:&amp;#39;Times New Roman&amp;#39;;"&gt;* Offers the opportunity for users to utilize the vast array of Publisher Created Resource&amp;nbsp;e.g. flipcharts. Within ActivInspire the number of Publisher Created Resources is significantly greater than those available with ActivStudio or ActivPrimary. &amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;br /&gt;

&lt;p class="MsoNormal" style="margin:0cm 0cm 8.4pt;"&gt;&lt;span lang="EN-US" style="font-family:&amp;#39;Times New Roman&amp;#39;,&amp;#39;serif&amp;#39;;color:#64654e;font-size:14.5pt;mso-ansi-language:EN-US;"&gt;Find out more information about &lt;span style="text-decoration:underline;"&gt;&lt;a href="http://www.prometheanplanet.com/en/support/software/activinspire/"&gt;ActivInspire&lt;/a&gt;&lt;/span&gt; and download &lt;span style="text-decoration:underline;"&gt;&lt;a href="http://support.prometheanplanet.com/server.php?show=nav.17010"&gt;ActivInspire&lt;/a&gt;&lt;/span&gt;.&lt;/span&gt;&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;</description></item></channel></rss>
